Everything you need to know about how Panda works, who provides your credit, and your rights as a customer.
Your credit is provided by SteadyPay Limited, a company registered in England and Wales (No. 10713752), authorised and regulated by the Financial Conduct Authority (FCA No. 789333) for Consumer Credit and Credit Information Services. Registered office: 167-169 Great Portland Street, London, W1W 5PF.
Panda Tech Industries Limited (Company No. 15572716) operates as an Introducer Appointed Representative of SteadyPay Limited. Panda does not hold, lend, or advance any funds. Your credit agreement is directly between you and SteadyPay Limited. Registered office: 7 Sable Close, Hounslow, England, TW4 7PD.
Panda Credit gives eligible customers access to a £300 MCC-locked virtual Mastercard for use exclusively at hospitality venues — restaurants, bars, cafes, pubs and similar establishments. The credit is provided by our FCA-authorised lending partner and repaid over three months.
Your virtual card is issued only after your application has been approved — there is no card or available credit until approval is confirmed. Once approved, your £300 credit is loaded onto a virtual Mastercard issued via Equals Money. The card is locked to hospitality merchant category codes (MCCs) and cannot be used for any other category of spend. This ensures the credit is used only for its intended purpose.
Repayments are collected via direct debit by our lending partner. You will be required to set up a direct debit mandate during the application process.
Panda charges a flat one-off fee of £36 (12% of the £300 credit) per credit cycle. There are no interest charges, no rollover fees, and no hidden costs. The fee is payable alongside your repayments as set out above.
If you miss a repayment, your credit provider may report this to credit reference agencies, which may negatively affect your credit score. If you are struggling to make repayments, please contact your credit provider directly at duncan@pandaindustry.co as soon as possible.
You have the right to withdraw from your credit agreement within 14 days of entering into it, without giving any reason. To exercise this right, contact your credit provider at duncan@pandaindustry.co. You will be required to repay the credit in full within 30 days of giving notice of withdrawal.
All credit is subject to status. Our FCA-authorised lending partner will carry out identity verification, credit reference checks, and affordability assessments before approving your application. Panda does not make credit decisions — all decisions are made by the lending partner.
Last updated: April 2026. Version 1.0
The Panda platform (including the Panda app and website at pandaindustry.co) is operated by Panda Tech Industries Limited, a company registered in England and Wales (No. 15572716). Registered office: 7 Sable Close, Hounslow, England, TW4 7PD. Contact: duncan@pandaindustry.co
By accessing or using Panda, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use our platform.
To use Panda you must be: (a) aged 18 or over; (b) a resident of the United Kingdom; (c) able to enter into legally binding agreements; and (d) approved by our FCA-authorised lending partner following their credit and affordability assessments.
Panda provides a platform through which eligible users can access hospitality credit, discover venues, browse menus, make reservations and search for dining and social experiences. The credit product offered through Panda is provided by our FCA-authorised lending partner. Panda does not provide credit directly and is not a lender.
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately if you believe your account has been compromised. You may not create more than one account or transfer your account to another person.
You agree not to use the Panda platform:
All content, branding, design and technology on the Panda platform is owned by or licensed to Panda Tech Industries Limited. You may not reproduce, copy or distribute any part of the platform without our prior written consent.
To the fullest extent permitted by law, Panda excludes liability for any indirect or consequential loss arising from your use of the platform. Panda's liability in connection with the credit product is limited to our role as an Introducer Appointed Representative — SteadyPay Limited bears all liability as the regulated credit provider.
We may update these terms from time to time. Continued use of the platform following any update constitutes acceptance of the revised terms.
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated: April 2026. Version 1.0
Panda Tech Industries Limited ("Panda", "we", "us") is the data controller for information collected through the Panda platform. Company No. 15572716. Registered office: 7 Sable Close, Hounslow, England, TW4 7PD.
SteadyPay Limited acts as a separate data controller for information processed in connection with your credit agreement. Their privacy policy is available at steadypay.co/privacy-policy.
We process your data on the basis of: (a) performance of a contract; (b) compliance with legal obligations; (c) our legitimate interests in operating and improving the platform; and (d) your consent where required.
We share your data with SteadyPay Limited for credit assessment and servicing purposes, and with Equals Money for card issuance. We do not sell your personal data to third parties. We may share data with service providers who support the operation of the platform, subject to confidentiality obligations.
We retain your data for as long as your account is active and for a period thereafter as required by law or regulation, typically six years.
You have the right to: access your data; correct inaccurate data; request deletion of your data (subject to legal obligations); object to processing; restrict processing; and data portability. To exercise any of these rights, contact us at duncan@pandaindustry.co.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, if you are unhappy with how we have handled your personal data. You can contact the ICO at ico.org.uk or on 0303 123 1113.
We use strictly necessary cookies to operate the platform; these do not require consent. Where we use analytics or other non-essential cookies, we set them only with your consent, which you can give or withdraw at any time. You can also manage cookies through your browser settings. For more detail on the cookies we use, see our cookie settings.
For any privacy-related queries, contact us at duncan@pandaindustry.co.
We take all complaints seriously. This page explains how to raise a concern and what you can expect from us.
If you have a complaint about the Panda platform (venue discovery, app functionality, or your account), please contact us first:
Email: duncan@pandaindustry.co
We aim to acknowledge all complaints within 5 business days and provide a full response within 8 weeks.
If your complaint relates to the credit product — including approval decisions, repayment issues, or charges — please contact SteadyPay Limited directly:
Email: duncan@pandaindustry.co
167-169 Great Portland Street, London, W1W 5PF
SteadyPay is authorised and regulated by the FCA (No. 789333).
If your complaint about the credit product is not resolved to your satisfaction within 8 weeks, you may refer it to the Financial Ombudsman Service (FOS), free of charge:
Panda and our lending partner are committed to compliance with the FCA's Consumer Duty. This means we are committed to delivering good outcomes for customers, acting in your best interests, and ensuring our products and communications are clear, fair and not misleading.
To apply for Panda Credit, you must meet all of the following criteria:
All credit decisions are made by our FCA-authorised lending partner, not by Panda. Panda does not influence credit decisions. The lending partner may decline your application if you do not meet their credit or affordability criteria. You have the right to request a review of any declined decision directly with the lending partner. Your virtual card is issued only once your application has been approved.
Panda and our lending partner are committed to responsible lending. We encourage you to only apply for credit if you are confident in your ability to meet repayments. If you are experiencing financial difficulty, please contact your credit provider before applying.